Getting Started

ReplyMint finds the buyers in your Instagram and Facebook comments and DMs and answers them in your voice. See your first scan in 2 minutes. Replying on its own in about 10.

1. Go to replymint.app/signup
2. Sign up with email or Google
3. Verify your email (check spam if you don't see it)

After signing up you answer two quick questions (what you want ReplyMint for, and where your business is based), then click Connect with Meta and follow Meta's login. One login connects your Facebook Page and the Instagram account linked to it.

If you run into issues, see Connecting Channels for detailed troubleshooting.

As soon as you connect, MintSense reads the last 30 days of comments and DMs and shows you the buyers who never got a reply, with the reply it would send. It usually takes under a minute, and it only reads: nothing is posted, hidden or changed.

While the scan runs, MintSense reads the website on your Facebook Page or Instagram profile and fills in your business info: what you sell, products and prices, FAQs and shipping. Open MintSense → Knowledge to check it and add anything missing. It never overwrites what you typed. No website? Add a short description and your main products by hand.

The more MintSense knows, the more specific its replies. A good profile looks like this:

• Business: Luna Candles
• Description: Handmade soy candles for home decor enthusiasts
• Products: Lavender Dreams ($24), Vanilla Sunrise ($22), Citrus Blast ($26)
• FAQs: Ships within 3 days, 30-day returns, eco-friendly packaging
• Voice: Warm and friendly, like talking to a neighbor

Nothing is automatic until you say so. In Autopilot, choose for buyers, questions and praise whether MintSense should Ask me or Reply on its own, and switch on hiding spam and scams. Complaints always come to you. Replying and hiding on their own are on paid plans; on the free plan MintSense flags buyers and suggests replies you send yourself.

1. Open Inbox. To reply lists the comments and DMs that need a person, buyers first.
2. Click a conversation and press Draft with MintSense, or write your own reply
3. Edit if needed, then press Send

Your reply shows straight away and posts to Instagram or Facebook. The conversation moves to Done.