Built by someone who spent 15 years on the other side of the support inbox.

The short version

• ReplyMint finds the buyers in your Instagram, Facebook, and Threads comments, replies in your brand's voice, and hides spam and trolls.
• It's built by one founder with 15+ years in customer success at SaaS companies, including a customer-support platform for D2C brands.
• The goal: give small businesses the kind of comment protection big brands pay enterprise prices for: simple, clear, and affordable.

Where this started

My first business was a data entry company, back in 2009. Then a desktop support agency. Both stopped halfway, for different reasons. I took a job, then another, and spent the next fifteen years in customer success.

Fifteen years of listening

Customer success is a particular kind of education. You're on calls with people when your product isn't working for them. You see every bug they hit, every screen that confused them, every workflow that made them give up.

I did this across SaaS, video APIs, and customer-support software: onboarding customers from small teams to Fortune 500 companies, and managing portfolios up to $3M ARR. Most recently, I worked with D2C brands on their support automation.

The pattern was the same everywhere. People don't leave good products because a feature is missing. They leave because the tool is buggy, confusing, or makes them do the work it promised to do.

The problem I couldn't stop seeing

Small brands, coaches, and creators sell in their comments now. Someone asks "how much?" under a reel. Someone asks about sizing. Mixed in with them: spam links, bots, and the occasional troll.

Big brands handle this with enterprise moderation services, priced for big brands. A skincare founder with 40,000 followers, or a coach answering DMs between sessions, is left choosing between doing it all by hand and paying enterprise prices.

So buyers wait. Some of them leave.

So I built what I wanted to hand them

ReplyMint reads every comment and DM, spots the buyers, replies in your voice, and hides what shouldn't be there. In our own study of 6,519 comments, only 2.9% were buyers, and 83% of those went unanswered for more than a day.

I've always loved building, too. So ReplyMint is designed the way I wished every tool I supported had been: clear screens, no rule builders, no surprises. If something breaks, you hear from me, not a ticket queue.

Why this matters to me

I'm building ReplyMint from Madurai, India. Revenue matters, but it isn't the point. The point is to build a company that creates meaningful jobs in my community, and to earn that by making something small businesses genuinely love using.

If you've read this far, thank you. Try it free. If anything feels off, email me at support@replymint.app. I read every message.

Ram, Founder