Question 1

What is MintSense?

Accepted Answer

MintSense is ReplyMint's AI decision engine. It looks at every Instagram and Facebook comment and DM, scores buyer intent and safety, and then chooses the right path: auto-reply, hold for review, or block. It prioritizes real buyers while helping protect your brand from risky auto-replies. Each automated decision is logged so you can see what was sent, held, or blocked.

Question 2

How does ReplyMint keep my brand safe when using auto-replies?

Accepted Answer

MintSense checks messages for risky or sensitive content before any auto-reply is sent. Risky or borderline threads are held for manual review instead of going out automatically. You stay in control: you can edit, approve, or discard suggestions before anything reaches your customers.

Question 3

What do I need to get started?

Accepted Answer

An Instagram Business or Creator account, or a Facebook Page — and about 8 minutes. Fill in your business profile (products, pricing, tone), connect your account, and your inbox is live. No technical setup required.

Question 4

Does ReplyMint work for both Instagram and Facebook?

Accepted Answer

Yes. Connect your Instagram Business or Creator account, your Facebook Page, or both. All comments and DMs from both platforms flow into one unified inbox. You manage everything in one place.

Question 5

Is it safe to use auto-replies on Instagram and Facebook?

Accepted Answer

ReplyMint is built for Instagram auto-reply safety. MintSense checks risk before any auto-reply goes out and holds risky or unclear messages for review, so you stay in control. See full AI social sales assistant features.

Question 6

Does it handle DMs as well as comments?

Accepted Answer

Yes. ReplyMint covers both — public comments on your posts and private DMs. Buyer intent is detected in both, and you get reply suggestions for both. Nothing falls through the cracks.

Question 7

How does ReplyMint detect buyer intent in comments and DMs?

Accepted Answer

ReplyMint, powered by MintSense, scores buyer intent in comments and DMs across Instagram and Facebook. Messages that look purchase-ready are prioritized at the top of your buyer-intent inbox so you can reply faster.

Question 8

How does ReplyMint handle Facebook & Instagram comment moderation?

Accepted Answer

MintSense runs Facebook and Instagram comment moderation checks before auto-replies. Low-risk buyer messages can proceed, while borderline content is held for review and high-risk content can be blocked based on your safety settings.

Question 9

How are reply suggestions personalised to my brand?

Accepted Answer

During onboarding you fill in your business description, product catalog, pricing, FAQs, and preferred tone. Every suggestion is generated from this context — so replies reference your actual prices, policies, and voice instead of generic templates.

Question 10

What happens after the 7-day free trial?

Accepted Answer

After the trial ends, you can upgrade to the Solo Plan at $39/month. If you do not upgrade, your account moves to read-only mode and no automatic charge happens. Compare plans for Instagram comment management.

Question 11

Is my data safe?

Accepted Answer

Yes. We only access message data you explicitly authorize. All data is encrypted in transit and at rest. We never sell your data or share it with advertisers. You can delete everything at any time. Full details in our Privacy Policy.

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